Question: How can I utilize social media to get feedback on my business or organizaion?
Answer: Social media is a great place to generate conversation. Comments and Direct Messages are the perfect ways for your followers to communicate with you directly within the social media platform, without having to find your email or phone number. Utilize those features (and any additional features, like Instagram Stories) to encourage conversation. Ask your followers questions and prompt them to post their answers in the comments. Just make sure you’re ready to put any feedback you receive to good use!
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